Services Overview

• Development
• Quality Assurance and Testing
• Training
• Project Management
• Business Analysis
• Pre-production support
• Post-production support
  • Hardware Support
  • Application Support
  • Hardware & Application Remote Monitoring
  • Software release update management
  • Infrastructure provisioning

Multi-Party Implementations

Open+ are very comfortable working in multi-party implementations where three or more organisations may be involved to deliver a complete project.

In addition, Open+ are used to having different involvement levels during the lifecycle of a project. For example, training internal personnel to develop, QA, test and maintain a solution and for Open+ to transition into a 2nd Level technical support function. In a few projects, Open+ have supplied Interim management roles to manage all commercial as well as the technical aspects of a project.

Project Management

Typically, Open+ understand your requirements in more detail and then suggest a solution that best maps to those requirements for both a technical solution and project resources solution. Some clients prefer to tackle ERP projects area by area, delivering working solutions in phases. Some tend to tackle project as a whole with milestones and deliverables throughout. Open+ are comfortable with both approaches and this dictates what project and development methodologies we use. Open+ are fully conversant with common methodologies like Agile, Prince2, and Scrum.

Typical Product Management deliverables

• Requirements gathering
• Functional specification
• Technical specification
• Scope of works agreement
• Statement of Work delivery
• Prototyping
• QA & Test plans
• Training plans
• Project delivery and handover

Communication

How well do your employees understand why new technology is necessary and how it will affect their daily jobs? Open+ implementation teams focus on planning and providing information before, during, and after the project launch to do the following:

• Raise awareness about the change in technology and process
• Deliver a consistent key message
• Inform the affected target audiences
• Manage and overcome resistance

Open+ Application Training

With the implementation of new technology, users need to be prepared to use it efficiently and effectively. Educating users is therefore a critical component in achieving your strategic objectives. Open+ Application Training Services help you do the following to develop your employees' competencies:

• Assess training requirements
• Develop job-role-specific training
• Prepare management team and department heads to help direct reports effectively and efficiently execute daily activities
• Prepare all employees for changes in business processes and working procedures
• Provide job-role and process-oriented training to managers and end users
• Prepare support teams to help all users during go-live and post implementation
• Validate acquired knowledge and skills and provide top-up training if necessary

Infrastructure

Open+ have implemented projects in different hardware infrastructure environments..

• Customer hosted
• Third Party hosted
• Cloud Hosted
• SaaS (SugarCRM)

Open+ have recently deployed OfBiz and OpenTaps in a Cloud Hosted environment offering our customers unrivaled reliability and flexibility at cost point lower than traditional hosted solutions.